WorkWay Connect

What is WorkWay Connect?

WorkWay Connect is a video-first hiring platform where Candidates can present their skills and work story, while Companies can share roles, culture, and hiring needs.

What is the difference between Candidate and Company accounts?

People with Candidate accounts can build portfolios, discover Companies and jobs, apply, and communicate with hiring teams when messaging is available. Company accounts are for authorized representatives who publish Company content and jobs, discover Candidates, manage applicants, and use hiring workflows.

Why does the app request camera and microphone access?

Camera and microphone permissions are used when you record a Candidate or Company video. Notification permission supports message and application alerts. You can browse the app without granting camera or microphone access.

Who can see my videos?

Candidate videos are restricted to the Candidate and authorized, verified Company workspaces with active Candidate access. Company media may be visible to signed-in Candidates on Company discovery surfaces. Account, device, and private workspace records are not public.

Does WorkWay Connect use my video to score me?

No current compatibility rule analyzes video images or audio. Discover and feed indicators use limited profile, preference, location, availability, search, and interaction signals described in Matching Transparency. After a job application is submitted, a rules-based calculation may consider whether an introduction video is present, but it does not analyze the video itself. WorkWay Connect does not make employment decisions.

Does WorkWay Connect show ads or sell personal information?

WorkWay Connect does not currently show banner ads to Candidate or Company accounts. WorkWay Connect does not sell personal information or share it for cross-context behavioral advertising.

How do I report or block a profile?

Open the reporting and blocking controls from a feed card or a profile opened through Discover. Reports are sent for moderation. Blocks hide profiles from supported feed and search surfaces, sync to the signed-in account, and are cached locally. Review or remove blocks from Settings > Account controls > Blocked profiles.

How do I reset my password?

If you are signed in, open Settings, find Profile details, and choose Reset Password. If you cannot sign in, choose Login, select Forgot password?, enter the exact email used for your account, and choose Send Reset Link. Follow the signed, expiring link in the email. WorkWay Connect Support will never ask for your current password, a new password, or an authentication code.

What if the password-reset email does not arrive?

Check spam, junk, promotions, and filtered folders, and search for WorkWay Connect. Confirm that you entered the exact account email, check the phone’s connection, wait a few minutes, and request one new link. For privacy, the app does not confirm whether an account exists for an address.

Why can I not sign in?

Use the same email and Candidate or Company account type used at account creation. If the app says the account exists under a different role, switch roles. Use Forgot password? for an incorrect password, check the phone’s connection for network errors, and wait before retrying after too many attempts. Never send anyone your password or authentication code.

How do I delete my account?

Open Settings, expand Support, legal, and ownership, and choose Delete Account. Type DELETE to confirm. You can also use the external deletion page. If you have an existing App Store or Google Play purchase, manage it separately through the applicable store.

Who can create an account?

Users must be adults who are at least 18. Company representatives must be adults authorized to act for their organization.

Can I use WorkWay Connect internationally?

The app supports international country and currency fields. The initial release is not intentionally offered in the EEA, UK, or Switzerland, and feature and legal availability may vary by country.

How can I get help?

Use Get help now to ask the private in-browser WorkWay Connect Guide or browse this Help Center. If no verified answer resolves an account-specific issue, the guide offers an email fallback. Never include a password, authentication code, reset link, payment credential, or unnecessary identity document.